How ordering works

We’re an online, family-operated business — our retail outlet has been closed since COVID and we no longer take walk-in customers. To order, message us with the product, quantity, and delivery address. Payment is required before we pack and dispatch your order.

Packing

• Standard packing is vacuum-sealed, 500 g per pack. Minimum order is 1 kg per product.
• Custom pack sizes (for example, 100 g portions) are available for orders of 30 kg or more.
• Vacuum seals can occasionally give way in transit, from courier handling or root slices piercing the plastic. This doesn’t affect the quality of the product inside — if your seal arrives broken, just transfer the contents to an airtight container and store as usual.

Delivery — Ipoh

After payment, we usually book an instant courier (Grab Express or Lalamove) on your behalf. In-city Ipoh deliveries are often completed within about 60 minutes, subject to courier availability. The delivery fee (typically from around RM9) is paid directly to the courier, separate from your product payment.

Delivery — rest of Malaysia

Message us with your delivery address before ordering so we can confirm the best courier option and an estimated delivery time for your area. Delivery fees outside Ipoh vary by courier and distance and will be confirmed with you before dispatch.

Overseas shipping

Contact us first with your destination country and the quantity you’d like to order. We handle overseas orders case by case, and will confirm feasibility, cost, and any customs considerations with you before you pay.

Pickup

Local pickup from our Ipoh base is available strictly by appointment — please arrange a time with us in advance. We don’t have shop staff for walk-in sales.

Certificate of Origin

Our Tongkat Ali and Kacip Fatimah are harvested from the wild, so we’re not able to issue a Certificate of Origin (COO) for these products.

Damaged, incorrect, or missing items

Because our products are dried herbal goods, we’re unable to accept returns simply for change of mind once an order has been delivered. However, if your order arrives damaged, incorrect, or short of what you paid for, contact us within 24 hours of delivery with photos, and we’ll sort it out — whether that’s a replacement, top-up, or refund of the affected portion.